LIFETIME WARRANTY

Our jewelry brand is committed to delivering the highest quality products and exceptional customer service. That's why we proudly offer a lifetime warranty on all orders, ensuring that your purchase is a risk-free investment.

In the unlikely event that your order arrives with defects such as extensive scratches, major cracks, or broken items, we offer a hassle-free replacement at no additional cost to you. Simply contact us immediately upon receiving your order, and our team will promptly evaluate the issue and make it right.

Please note that minor scratches, ordering the wrong size, or damage from wear are not considered defects under our warranty. We encourage our valued customers to thoroughly inspect their orders upon receipt, and to reach out to us right away with any concerns or questions.

To claim your replacement, simply email us in english at support@jewlox.com with a picture of the defective product and a receipt of your order, including the order number. Once we've accepted your request, we will provide you with a specific return address. This could be our warehouse, a branch, or a third-party location, depending on our business's setup, 2- Securely package the item and send it to the provided address. We highly recommend obtaining a tracking number for your peace of mind and for ours, 3- Upon receipt, our team will inspect the item to ensure it's in the condition agreed upon for returns or exchanges.If the item is as expected, we will then process your return or exchange. This may involve refunding you or sending out a replacement item.

We appreciate your cooperation in following these steps. It helps us to serve you better and to maintain a high standard of customer service.

We're dedicated to delivering the highest level of quality and service, and we're confident that our lifetime warranty is just one of the many reasons why you'll love our jewelry. Invest in a piece that will last a lifetime with the assurance of our lifetime warranty.

ORDER CANCELATION  

If you find yourself needing to cancel your order after it's been placed, please don't hesitate to reach out to our dedicated support team promptly. However, kindly note that if your request reaches us more than 6 hours after placing your order, we may be unable to accommodate the cancellation, as your order would have likely undergone processing within our system.

RETURNS/REFUNDS 

At our esteemed jewelry brand, we are committed to providing our customers with the highest quality products and exceptional service. We understand that every purchase is an investment in your unique style and taste.

For the safety and well-being of all our customers, we do not accept returns or refunds on jewelry items that do not have defects. However, as stated above all our items are covered with a lifetime warranty meaning any damaged item can be replaced for FREE. We take great care to ensure that our products are of the highest quality and meet all applicable safety standards.

If you have any questions or concerns about our products, please do not hesitate to contact us. Our team of experts is available to assist you and provide guidance on selecting the perfect piece of jewelry to suit your individual needs and preferences.

At our jewelry brand, we are passionate about delivering an exceptional customer experience, and we strive to exceed your expectations with every purchase. Trust us to provide you with the finest quality jewelry that will bring you joy and admiration for years to come. For any further questions, please reach out to us at support@jewlox.com

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any further questions at support@jewlox.com