All of our jewelry packed by hand with the upmost love and care. Therefore it can take us 1-3 days to pack, process and fulfill your order. We promise, it worth the wait!
Please be aware that new product launches, holiday seasons, and sales can add additional delays, as the volume of orders increases dramatically during these times. We thank you for your patience :)
LARGE ORDERS
At our jewelry brand, we want to ensure that your order arrives as quickly and smoothly as possible. That's why, for larger orders with multiple items, we may ship your items separately to get them to you even faster.
CHANGING ORDER ADDRESS/INFORMATION
If you entered the wrong information for your order, please contact us as soon as possible at support@jewlox.com
We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.
STOLEN OR LOST MAIL
While we hope that your order arrives safely and securely, we understand that sometimes things can go wrong. If your mail or package is lost or stolen, please accept our apologies. However, please note that this is beyond our control and we recommend contacting your local postal service for assistance.
Order processing time: 5/7 working days
| US,CA,GB | 5/7 working days |
| Europe | 7/10 working days |
| Rest of the World | 10/15 Working days |
Each order is traceable via a tracking number.
If you are not at home at the time of delivery, the courier will retry a second delivery the next working day, if you are also absent on the second day please contact us.
Thanks for understanding.
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
184 Main Rd E, St Albans Victoria 3021, Australia
365 323 7144
support.team@jewlox.com
Everyday 9:00-17:00